Frequently Asked Questions

We’re here to help, here are some of the top asked questions.

Shipping & Returns

• How long will delivery take?

  Shipping time varies by location.

  These are our estimates:

  Location	*Estimated Shipping Time
  United States	10-20 Business days
  Canada, Europe	10-20 Business days
  Australia, New Zealand	10-30 Business days
  Central & South America	15-30 Business days
  Asia	10-20 Business days
  Africa	15-45 Business days

    Max delivery time – 45 business days.

  *This doesn’t include our 2-5 day processing time.

  Normally orders are processed within 24-48 hours for custom products within South Africa only.

  You will receive an email notification once your order has been shipped.

• How do I track my order?

  You have 2 options to track your parcel:

  Have an account? 

  Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here. 

  
  I don’t have an account yet

  As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.
  
  You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. 

  *Please note, tracking can take around 24-48 hours to update after dispatch 

   

• Where do you ship to?

  We currently ship to South Africa, Namibia, Lesotho, United Arab Emirates, Ghana, Nigeria, Swaziland, Zimbabwe United States, Canada, the UK, Europe, as well as many other countries. 

  We are constantly working to make sure we available around the world. 

  Get in touch with us if you are not sure.

• How are shipping costs calculated?

  Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

• Will I need to pay customs?

  All orders are currently shipped from South Africa and China.  Customers will not be charged customs or import fees for orders received within South Africa. 

  For all other countries, you may be subject to additional import fees upon delivery.

  Refusal to pay customs

  If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.

  If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.

• What is your returns policy?

  Please see Return & Refund for details.

  Please contact our support team at support@jozysales.com and we will help you as you may require.

• Can I edit or cancel my order?

  We have a very fast turnaround of orders in our warehouses to ensure a quick delivery which means we cannot guarantee orders can be edited or canceled once placed.

  If you would like to edit or cancel your order please contact support@jozysales.com with the subject ‘cancel’ and your order details as soon as possible. 

• What is Buyer Protection?

  Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

  You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

• What kind of products does Jozy Sales sell?

  We pride ourselves on selling quality and authentic products to our customers at very good prices.

  Our product covers all essential needs, from clothing, and accessories to electronics and fitness products.

  Our products are original products manufactured / hand-made locally and internationally.

   

Still got questions?

Contact our support team at support@jozysales.com

Monday to Fri 9am-5pm